Terms & Conditions

For those that like things simple, we have listed the 5 main points  –

1. No smoking inside the property please (any signs of smoking such as ash or odour may result in up to a $200 charge).
2. Quiet hours are 10 pm – 7 am. Please keep things on the quieter side outside these times.
3. Aim to maintain the property in good repair during your stay for yourself and other guests to enjoy (as you find it upon check00in). Report any issues of damages, breakages or accidents to our team as soon as you discover them. We can often resolves these quickly and effortlessly as possible. 
4. Pets are not permitted. 
5. For insurance purposes, we can only accept the number of people registered on the booking. If we find you have more guests in the property than the number registered on the booking, your stay may be terminated.

Thank you for helping us to maintain our properties so that all of our guests can enjoy their experience. 

FULL TERMS BELOW

Introduction

These Terms and Conditions (“Terms”) govern the use of our website (“Website”) and the booking of vacation rentals or properties (“Properties”) through our platform. By accessing or using our Website and making a booking, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

Eligibility

You must be at least 18 years old to use our Website and make bookings. By using our services, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding contract.

Booking Process

1. Reservation: When you make a reservation through our Website, you are entering into a legally binding agreement with the property owner or manager (“Host”). You agree to pay the full rental amount, taxes, and any applicable fees as specified in your booking.

2. Payment: Payment is processed securely through our platform. We may use third-party payment processors, and your payment information is subject to their terms and privacy policies.

3. Confirmation: Upon successful payment, you will receive a booking confirmation email containing details of your reservation. Please review this information for accuracy.

Cancellation and Refund Policy

Each Property listed on our Website may have its own cancellation and refund policy. Please review the specific terms and conditions provided by the Host for your booking. We recommend purchasing travel insurance to protect against unexpected cancellations.

Property Rules and Regulations

1. Guest Responsibilities: You are responsible for abiding by all rules, regulations, and guidelines provided by the Host. This may include but is not limited to noise restrictions, occupancy limits, and pet policies.

2. Damages: You are responsible for any damages caused to the Property during your stay. Hosts may charge for repairs or replacements as necessary.

Privacy

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website, you consent to our data practices as described in the Privacy Policy.

Disputes and Complaints

If you encounter any issues during your stay, please communicate directly with the Host to resolve them. We are not responsible for disputes between guests and Hosts but may assist in facilitating communication.

Limitation of Liability

To the extent permitted by applicable law, we disclaim all liability for any damages, losses, or claims arising from your use of our Website or the booking of Properties, including but not limited to property damage, personal injury, or financial loss.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our Website. It is your responsibility to review these Terms periodically for updates.

Termination

We may suspend or terminate your access to our Website and services at our discretion, without notice, if you violate these Terms or engage in conduct that we deem harmful or disruptive.

Governing Law and Jurisdiction

These Terms are governed by the laws of California, and any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of California.

Contact Information

For questions, concerns, or inquiries, please contact us at hello@hellosunshineoc.com.

By using our Website and booking Properties through our platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.